Privacy Policy

1. What Information is Collected

Lady Bug Fresh Spaces collects personal information, contact details, and phone numbers from users when you:

• Request a quote or contact us through our website
• Schedule cleaning services
• Communicate with us via phone, email, or text message
• Subscribe to our promotional communications

The types of information we may collect include:

• Contact Information: Name, email address, phone number, and mailing address
• Service Information: Details about requested cleaning services, property information
• Communication Preferences: SMS consent status, language preference
• Technical Information: IP address, browser type, device information when you visit our website

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process and respond to your inquiries and service requests
• Send you service-related communications, including appointment reminders
• Send promotional messages (only with your consent)
• Improve our website and customer experience
• Comply with legal obligations

3. SMS/Text Message Communications

By providing your phone number and checking the SMS consent option on our contact form, you opt in and agree to receive SMS communications from Lady Bug Fresh Spaces. These may include:

• Appointment reminders and scheduling confirmations
• Service updates and order information
• Promotional messages and special offers
• Customer satisfaction follow-ups

Message Frequency: Message frequency varies and depends on your service schedule and preferences. You may receive up to 4–8 messages per month.

Opting Out: To stop receiving messages, reply STOP to any text message. After opting out, you will receive a final confirmation and no further messages will be sent. You can re-subscribe at any time by replying START. You may also reply HELP for assistance or contact us directly.

Standard Rates: Message and data rates may apply based on your mobile carrier's plan.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

SMS Opt-In Data Protection: Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

Data Sharing Exclusion: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who help us operate our business (e.g., payment processors, scheduling software)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or transfer of company assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encrypted data transmission using SSL/TLS protocols
• Restricted access to personal data — only authorized personnel may access your information
• Use of trusted, security-vetted third-party platforms (e.g., payment processors, scheduling software)
• Regular review of our data collection and storage practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-Out of SMS: Unsubscribe from SMS messages at any time by replying STOP to any text message
• Opt-Out of Marketing: Unsubscribe from promotional email or SMS communications at any time
• Update Information: Request updates to your contact details or communication preferences
• Object to Processing: Object to the processing of your personal information in certain circumstances

To exercise any of these rights, please contact us at (509) 792-7294 or (509) 567-3606, or email contact@ladybugfreshspaces.com. We will respond to your request within 30 days.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Types of tracking technologies we use include:

• Essential Cookies: Required for the website to function properly (e.g., session management)
• Analytics Cookies: We use tools such as Google Analytics to understand how visitors interact with our site (pages visited, time on site, traffic source)
• Third-Party Widgets: Our chat and form widgets (GoHighLevel) may set cookies to maintain session state

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described in this policy.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: